Placing Health Insurance in Customer Hands

Mobile application activates one-stop-shop for health insurance resources

The Challenge

Our client was challenged with enhancing their customer experience through a mobile application while meeting strict deadlines.

TSG’s Impact

Delivered 2 mobile apps, Enhanced user security, Met tight project timelines

Objectives

The client, a national healthcare insurance provider, needed to transform their digital offerings through a customer-friendly mobile app. Facing a strict deadline, they required a solution that could streamline insurance processes while maintaining high standards of security. With over 3 million users to serve, the project was critical to the client’s long-term competitiveness.

Solution

The Select Group (TSG) developed hybrid iOS and Android mobile applications using Cordova. TSG’s solution enabled seamless integration of security features and customer service tools, transforming the insurance experience. By leveraging agile methodologies, TSG delivered the project on time, ensuring users had a secure, all-in-one resource for their health insurance needs.

Benefits

Improved Accessibility

TSG’s application gave 3 million users access to insurance resources anytime, anywhere.

Stronger Security

TSG incorporated features like fingerprint authentication, improving user trust and data protection.

Enhanced User Tools

The app featured cost estimators, doctor locators, and digital ID access, streamlining the customer experience.

Enabled Digital Transformation

TSG empowered the client to shift from traditional to digital service delivery, driving innovation and competitiveness.