Ensuring an Epic Healthcare Integration

The vital role of digital support services in healthcare acquisitions

The Challenge

Our client was challenged with integrating a new healthcare facility into their system under a tight go-live deadline.

TSG’s Impact

Epic system integration, Minimized downtime, Efficient desktop support

Objectives

A large medical system in North Carolina was expanding by acquiring a new healthcare facility. To ensure a smooth transition and meet the urgent go-live deadline, the client needed expert support in implementing Epic systems, managing desktop environments, and integrating new technologies. The client sought TSG’s expertise to handle this critical task, ensuring patient safety and operational continuity.

Solution

TSG provided comprehensive Epic Go-Live support, including Technical Dress Rehearsal and Post-Go-Live services. They meticulously managed the installation, configuration, and maintenance of all necessary equipment and software, ensuring compatibility with Epic and Windows 10 systems. TSG’s expertise ensured that the integration was completed within the client’s timeline, with minimal disruption to healthcare operations.

Benefits

Smooth Transition

TSG ensured the seamless integration of workflows, equipment, and software across the new healthcare facility.

Operational Efficiency

TSG minimized disruptions during the integration process, significantly enhancing the overall functionality of the client’s system.

Enhanced Security

TSG implemented robust security protocols, ensuring that patient data remained protected throughout the integration.

Ongoing Support

TSG provided extensive post-go-live support, quickly diagnosing and troubleshooting issues to reduce downtime for healthcare providers.