Streamlining Utilities with System Integration

SAP CIS enables a California utility to effectively manage operations

The Challenge

Our client was challenged with integrating over 50 legacy systems into a modern SAP Customer Information System (CIS).

TSG’s Impact

Comprehensive documentation, Modernization planning, Detailed requirements gathering

Objectives

Operating in a data-driven industry, the client, a major California utility, struggled with an outdated CIS and numerous unintegrated systems. As maintenance became increasingly challenging, they sought TSG’s expertise in technical solutions architecture and system integration.

Solution

The Select Group (TSG) conducted a thorough evaluation of systems like workforce management dispatch, data lakes, and warehouses. By meticulously documenting and collaborating with the client’s subject matter experts, TSG defined the requirements and scope of work essential for integrating these systems into a new, advanced SAP CIS.

Benefits

Operational Efficiency

TSG’s solution streamlined system integration, leading to smoother operations.

Data-Driven Decisions

The new SAP CIS, supported by TSG, empowered the client to make informed, data-driven decisions.

Enhanced Alignment

TSG helped align the client’s CIS with their enterprise-wide technology strategy.

Reduced Technical Debt

By modernizing systems, TSG minimized the client’s technical debt, boosting long-term sustainability.