Revolutionizing User Experience

How TSG Transformed a Tech Giant’s Digital Firewall Assessment Tool 

The Challenge

Our client was challenged with enhancing their digital firewall assessment tool’s user experience, which was hindered by a lack of prior user research and limited client interaction.

TSG’s Impact

Established UI/UX guidelines, Improved tool consistency, User feedback incorporated

Objectives

A prominent North American technology firm sought TSG’s expertise to improve the user experience of their digital firewall assessment tool. The client had limited experience with user research and had struggled with ensuring the tool’s user-friendliness and adoption.

Solution

The Select Group (TSG) began by conducting user research interviews to gather feedback on the current user experience. Collaborating closely with the engineering team, TSG developed comprehensive UI-UX guidelines and tailored a complete solution to address user frustrations. The documentation provided by TSG not only resolved current issues but also served as a future reference for the client, ensuring ongoing improvements and a consistent user experience.

Benefits

Enhanced Usability

TSG’s user research and feedback collection directly improved the tool’s usability, making it more accessible and user-friendly.

Actionable Guidelines

TSG provided the client with comprehensive UI/UX guidelines, ensuring consistency and clarity in their technology’s user experience.

Sustained Improvement

TSG’s documentation offered the client a valuable resource for ongoing improvements, enhancing their future development processes.